Collection & delivery
The following is for guidance purposes. If you have any specific requirements for collection or delivery please email us at sales@allendaledirect.co.uk before placing your online order.
Collection
How do I order for collection?
Simply add items to your basket, then go the checkout page. There you will see the option for click-and-collect. This will be from our retail premises in Hoyland. There is no charge or minimum order for this option. Following payment you will receive an order confirmation.
When will my order be ready?
Once you’ve placed your order it will be processed and you will be notified when your order is ready for collection by email.
How can I find your opening times
To view the opening times of our retail premises, click here.
What do I need to collect my order?
Once we have notified you that your order is ready for collection please show your order details to one of the counter team and we will bring your order to your vehicle or to the counter depending on size/weight of the item(s).
Delivery
How do I order for delivery?
Simply add items to your basket, go to the checkout page, enter your delivery address including postcode to see if we deliver to your area. If we do our system will add the delivery charge depending on the size of your order. Our delivery charges and postcode areas can be viewed here.Enter your postcode to check if we can deliver to you.
How will my order be delivered?
Your order will be delivered by one of our own vehicles which will either be a medium size flatbed truck or a truck with a XXX crane.
Goods will be delivered to an external location that is accesible by our crane or truck such as a drive, garden or kerbside. Our staff are not obliged to bring any goods inside a property but may do so at their discretion depending on the circumstances and workload. If you do have heavy goods being delivered please ensure you have provision to move them if required. If you have any specific requirements please mention this either before ordering or to our team when they arrange delivery.
When will my order be delivered?
A member of our team will be in contact to arrange a suitable time for delivery. For stock items most orders are delivered within 1-3 working days but this is dependent on demand and the type of goods ordered.
Standard delivery charges
These charges apply to most goods that are delivered from our branch network, some products may have additional charges which will be displayed on the basket/checkout screen.
Orders Under £150 exc. VAT | £15 exc. VAT |
Orders Between £150-200 exc. VAT | £12.50 exc. VAT |
Orders Over £200 exc. VAT | Free Delivery |
Ordering Information
What if the item I need isn’t on the website?
All the time, if there is something you need that you cannot find please email us and we’ll see if we can arrange this for you.
What payment methods do you accept?
We accept Visa/Mastercard and American Express credit and debit cards as well as PayPal and mobile payment wallets Apple Pay and Google Pay.
What if I want to return my order?
If you want to return your order please call or email us with your order details so we can arrange a return and a suitable time to return your order.
Please do not arrive at our retail premises without requesting a return as we may not be able to process your refund. Your payment will be refunded back to the original card or payment method made online. Returned goods must be in the original resaleable condition and have no missing parts. Our process is in line with UK online and distance selling regulations therefore we cannot accept returns on customised or special order items.
What if items are missing or damaged?
If any part of your order is missing or damaged upon receipt, please email us immediately as we cannot be held liable for any goods that have been damaged or lost while on site.
What if part of my order is faulty?
If any part of your order is damaged or becomes faulty please email us and we will resolve the issue according to the manufacturers’ terms. Please note: if the standard warranty period is over 12 months you will have to contact the manufacturer for further support.
Booking trade services before receiving goods
We would advise not to book any tradesmen or professional services before receiving or collecting your order and checking that it is complete and to your satisfaction. We cannot be held liable for any standing time, delays or any other labour charges due to any issues that may occur.
Last updated 31 may 2023